At nplay11, your personal data belongs to you. This Privacy Policy sets out exactly what information we collect, how we use it, who we share it with, how long we keep it, and what rights you have over it — in plain language, not legalese.
nplay11 ("nplay11", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses our online gaming services at https://nplay11.cam. This Privacy Policy ("Policy") explains in detail how nplay11 collects, processes, stores, shares, and protects personal data in connection with our services, in accordance with internationally accepted data protection principles and the requirements of our gaming licence.
This Policy applies to all current and former players, prospective registrants, and visitors to the nplay11 Platform, regardless of the device or method of access used. It covers personal data collected through our website, any mobile interfaces, live chat systems, email correspondence, and any other channel through which you interact with nplay11.
By accessing or using the nplay11 Platform, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling page, which together form the full framework governing your use of the nplay11 Platform.
For the purposes of this Privacy Policy, the following definitions apply:
nplay11 collects Personal Data in the following categories, depending on how you interact with our Platform:
When you create an Account, we collect: full legal name, date of birth, residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), email address, mobile phone number, preferred currency (MYR by default for Malaysian players), and username.
To comply with our gaming licence obligations and anti-money-laundering requirements, we may collect: copies of government-issued photo identification (Malaysian MyKad, Passport, or Driver's Licence), proof of residential address (utility bill or bank statement dated within the last three months), and a selfie photograph holding the identity document.
In connection with deposits and withdrawals, we collect: payment method details (e-wallet account identifiers for Touch 'n Go eWallet, Boost, or GrabPay; bank account details for Maybank, CIMB, Public Bank, Hong Leong Bank, FPX, or DuitNow; and cryptocurrency wallet addresses for USDT TRC20 or BTC transactions), transaction amounts, timestamps, and transaction reference numbers. We do not store full payment card numbers on our systems.
We automatically record all Platform activity associated with your Account, including: game sessions (titles accessed, wagers placed, outcomes), sports betting markets accessed and bets placed, deposit and withdrawal history, bonus claim history, login timestamps, and session duration.
When you access the Platform, our servers automatically collect: IP address, browser type and version, operating system, device type and model, referring URL, pages visited, session duration, and cookie identifiers. This data is used for security monitoring, fraud prevention, and Platform optimisation.
When you contact our support team via live chat, email ([email protected]), or any other channel, we retain records of those communications including the content of messages, timestamps, and resolution outcomes.
Where you use our responsible gambling tools — including deposit limit settings, session time configurations, cool-off period requests, or self-exclusion applications — we record the relevant preferences and status changes. This data is processed in your interest and is treated with heightened confidentiality.
Minimum Data Principle: nplay11 only collects Personal Data that is necessary for the specific purpose for which it is collected. We do not collect data speculatively. Where we no longer require data for its original purpose, we securely delete or anonymise it.
The table below sets out the principal purposes for which nplay11 processes your Personal Data, together with the categories of data used for each purpose.
| Processing Purpose | Data Categories Used | Retention Period |
|---|---|---|
| Account registration and management | Registration Data, Device Data | Duration of account + 5 years |
| Identity verification (KYC) | KYC Data, Registration Data | 5 years post-account closure |
| Processing deposits and withdrawals | Financial Data, Transaction Data | 7 years (AML obligations) |
| Fraud detection and prevention | All categories as required | 5 years post-incident |
| Customer support and complaints | Communications Data, Account Data | 3 years post-resolution |
| Responsible gambling management | RG Data, Activity Data | Duration of exclusion + 5 years |
| Platform analytics and improvement | Device Data, Activity Data (anonymised) | 24 months rolling |
| Marketing communications (with consent) | Registration Data, Activity Data | Until consent withdrawn |
| Regulatory reporting and compliance | All categories as required by licence | As required by applicable law |
nplay11 processes your Personal Data on one or more of the following lawful bases, depending on the specific processing activity:
nplay11 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following limited and necessary circumstances:
We engage carefully selected third-party service providers who assist in the operation of the Platform, including payment processing partners (such as e-wallet processors for Touch 'n Go eWallet, Boost, and GrabPay; banking infrastructure partners for FPX and DuitNow), KYC and identity verification technology providers, cloud hosting and infrastructure providers, fraud detection and security services, and customer support platform operators. All Data Processors are bound by formal data processing agreements requiring them to handle your data exclusively in accordance with our documented instructions and applicable data protection standards.
Game round data (wager amounts, outcomes, and session identifiers — but not your full identity data) is shared with the third-party game studios and RNG certification bodies whose software operates on the Platform, for the purpose of game result verification and audit. This data is transmitted in pseudonymised form wherever technically possible.
nplay11 will disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts if required to do so by law, court order, or in connection with any legal proceedings. We will, where legally permissible, notify you of such a disclosure. Where we have reasonable grounds to suspect fraud, money laundering, or other criminal activity, we will disclose relevant data to the appropriate authorities without prior notice.
Where you request self-exclusion from the Platform and have consented to inter-operator exclusion sharing, limited identifying information (name, date of birth, and email address) may be shared with recognised responsible gambling exclusion register operators for the purpose of enforcing your exclusion request across participating platforms.
Our commitment: Your Personal Data is never sold to advertisers, data brokers, or marketing aggregators under any circumstances. nplay11 generates no revenue from the sale of player data.
nplay11 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.
These cookies are strictly necessary for the Platform to function and cannot be disabled. They include session management cookies (maintaining your login state), security cookies (CSRF protection, fraud detection signals), and load-balancing cookies. These cookies do not collect personal information for marketing purposes.
With your consent, we use analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, where users encounter difficulties, and how performance can be improved. Analytics data is processed in aggregated or pseudonymised form. You may withdraw this consent at any time through your browser settings.
Functional cookies enable the Platform to remember preferences you have set — such as language preferences and display settings — to provide a more personalised experience. These are activated only with your consent.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may impair the functionality of certain Platform features, including Account login. Instructions for managing cookies are available in the help documentation of all major browsers.
nplay11 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The principal retention periods applicable to different categories of data are set out in the processing table in Section 4.
Financial transaction records are retained for a minimum of seven (7) years following the date of the transaction, in compliance with anti-money-laundering record-keeping requirements applicable under international gaming licensing frameworks.
KYC documentation is retained for a minimum of five (5) years following Account closure, in accordance with standard gaming licence requirements. Where an Account has been closed following a fraud investigation, KYC data may be retained for a longer period pending the resolution of any legal proceedings.
Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data — which can no longer be linked to any identifiable individual — may be retained indefinitely for statistical and analytical purposes.
nplay11 implements robust technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security measures include:
While nplay11 takes every reasonable precaution to protect your data, no transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring that your device is free from malware or unauthorised access. Report any suspected Account compromise to support immediately.
Subject to applicable law and certain exceptions necessary to comply with our gaming licence and legal obligations, you have the following rights in respect of your Personal Data held by nplay11:
Request a copy of the Personal Data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we limit the processing of your data in certain circumstances, for example while the accuracy of data is disputed.
Request a copy of the Personal Data you have provided to us in a structured, commonly used, machine-readable format.
Object to processing of your Personal Data where it is based on our legitimate interests, including the receipt of direct marketing communications.
Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Where decisions with significant effects are made by automated means alone, request human review and an explanation of the decision logic.
To exercise any of the above rights, please contact our Data Protection team by email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and action it within 30 days. In complex cases, we may extend this period by a further 30 days with notification. We may need to verify your identity before processing rights requests.
As an international online gaming platform operating under international licensing, nplay11 may transfer your Personal Data to, and process it in, countries outside Malaysia. This may occur when engaging cloud hosting providers, payment processing infrastructure, or game software providers whose servers are located in jurisdictions other than Malaysia.
Where Personal Data is transferred internationally, nplay11 ensures that appropriate safeguards are in place to maintain an equivalent level of data protection to that applicable in the originating jurisdiction. Such safeguards may include contractual clauses between nplay11 and the recipient organisation incorporating internationally recognised data protection standards, or transfers to jurisdictions that maintain adequate data protection frameworks.
By using the nplay11 Platform, you acknowledge and consent to the international transfer of your Personal Data in the circumstances described in this Policy, subject to the safeguards described above.
The nplay11 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from anyone under 21 years of age. Our mandatory KYC verification process is specifically designed to enforce this age restriction, requiring documentary proof of age before full Account access (including deposit and withdrawal functionality) is granted.
If nplay11 becomes aware that it has inadvertently collected Personal Data from an individual under 21 years of age, that data will be permanently deleted from our systems and the associated Account will be closed immediately. Any funds deposited by an underage player will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.
If you believe that a minor has registered or is using an Account on the nplay11 Platform, please contact our support team immediately at [email protected].
The nplay11 Platform may contain references to third-party services, including payment providers such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank, and cryptocurrency networks such as the USDT TRC20 and Bitcoin networks. When you use these third-party services in connection with your nplay11 Account, those third parties will process your data in accordance with their own privacy policies, which are independent of this Policy.
nplay11 is not responsible for the data practices of third-party payment processors or game software providers. We recommend that you review the privacy policies of all third-party services you engage with in connection with your Platform activity. Our engagement with third parties who process data on our behalf as Data Processors is governed by formal data processing agreements, as described in Section 6.1.
nplay11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or operational changes. Any material amendments will be communicated to registered Account holders via the email address associated with their Account, no fewer than fourteen (14) days before the amended Policy takes effect.
The effective date of the most recent version of this Policy is stated at the top of this page. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with any amendment, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
We recommend that you review this Privacy Policy each time you visit the Platform to stay informed about how we handle your Personal Data.
nplay11 is the Data Controller responsible for your Personal Data. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which we process your Personal Data, please contact us through the following channels:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection or gaming regulatory authority in accordance with the laws applicable in your jurisdiction.
When submitting a data rights request by email, please include your full name, Account username, and a clear description of your request. We may need to verify your identity before processing your request to ensure your data is not disclosed to an unauthorised party.
Privacy policies can be long. Here are the six commitments that matter most to every nplay11 player in Malaysia.
nplay11 generates zero revenue from the sale of player data. We do not share your Personal Data with advertisers, data brokers, or marketing aggregators — full stop. Your information is used only to operate your Account and comply with our legal obligations.
Every connection between your device and nplay11 is protected by TLS 1.3 with 256-bit SSL encryption. Sensitive data at rest — including your KYC documents and financial records — is encrypted in our databases. Your information is secured at every stage.
You have the right to access, correct, delete, restrict, and port your Personal Data. Submit a data rights request to [email protected] at any time. We will respond within 5 business days and resolve within 30 days.
We only collect data we actually need to operate your Account, comply with our gaming licence, and protect you from fraud. When data is no longer required for its original purpose, it is securely deleted or irreversibly anonymised.
nplay11 does not send promotional emails, SMS messages, or push notifications without your explicit consent. You can opt out of marketing communications at any time with immediate effect, without affecting your Account status or service quality.
In the unlikely event of a data breach affecting your Personal Data, nplay11 will notify you promptly in accordance with our incident response procedures — without waiting for you to ask. Transparency is not optional for us; it is a basic obligation of trust.
Your data is protected, your funds are secure, and our team is here 24/7. Explore the platform, learn more about us, or check our FAQ if you have any remaining questions.